FAQ

  • What should I do if my equipment has an issue?

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    Please contact us and provide:

    • Equipment model & serial number

    • Description of the issue

    • Operating conditions or process details

    Our engineering team will promptly assist you with troubleshooting.

  • Do you support international customers?

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    Yes. We have extensive experience with global projects and can support:

    • Export packaging

    • International logistics

    • Remote project management

    • English technical documents & services

  • How can I request a quotation or technical proposal?

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    You can contact us via:
    📧 Email: admin@yoto2win.com
    📞 Phone: +86 18151021138
    💬 WhatsApp: +86 18151021138

    You may also submit your inquiry through our website form.

  • What after-sales services do you provide?

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    We provide full technical support for global customers, including:

    • Remote troubleshooting & diagnostics

    • Spare parts supply with fast response

    • Maintenance recommendations & system upgrades

    • On-site services (installation, commissioning, training)

  • How do you ensure product quality?

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    We implement a comprehensive quality management system covering:

    • Raw material inspection & traceable supply chain

    • Strict manufacturing quality control

    • Factory testing (pressure tests, performance tests, etc.)

    • Complete technical documentation & compliance certificates

  • Do you offer turnkey or complete system solutions?

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    Absolutely. In addition to standalone equipment, we provide fully integrated process systems, including:

    • Engineering consulting & system design

    • Equipment fabrication & procurement

    • Installation guidance & commissioning

    • Project management & quality assurance

  • Do you provide customized design services?

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    Yes. Based on your process parameters, material characteristics, space limitations, and energy-saving goals, we can offer:

    • Customized equipment selection

    • Engineering calculations & thermal design

    • Complete system integration solutions

    • 3D modeling & modular skid design

  • Which industries are your products suitable for?

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    Our solutions are widely used in:

    • Food & beverage processing

    • Chemical, pharmaceutical, and fine chemical industries

    • Environmental protection and wastewater treatment

    • New energy, thermal energy, HVAC systems

    • Industrial automation and process control

  • What products do you offer?

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    We specialize in the design, manufacturing, and integration of industrial process equipment, including:

    • Various types of plate heat exchangers (gasketed, fully welded, spiral plate, etc.)

    • Evaporators (plate evaporators, forced circulation evaporators, MVR systems, etc.)

    • Crystallizers and complete crystallization systems

    • Skid-mounted and modular process systems

    • Engineering services and supply chain integration


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